Reviews are not your Enemy!

27 Tips to be Awesome at Customer Service

Tip #26 By Shawn Underwood, Owner of CMCVintagegoods

I have found that excellent customer service keeps customers returning. My hometown is Seattle, most people are aware of the Nordstrom motto, ‘the customer is always right.’ I adhere to the same motto which has served me well. I include a link to customer reviews in each and every item I list, and I find through Google Analytics that people actually look at reviews. I think the reviews are my best sales tool.

"Beautiful typewriter, packed perfectly, quickly shipped."

Review from happy customer: “Beautiful typewriter, packed perfectly, quickly shipped.”

What’s your best sales tool?

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